Privacy Policy

WE ARE COMPELLED TO RETHINK OUR RISK STRATEGIES

The CestaSoft Privacy Policy is designed to help you understand how we handle the personal information you provide to us and to assist you in making informed decision when using our site and our products and services.

The collection and use of personal information

At CestaSoft we follow a client centric approach and therefore our engagements with our stakeholders revolve around understanding client requirements, understanding products and services, and pairing these in order to provide the best solutions to the market. We will only collect personal information about you that is necessary for our business to fulfil these functions. This information includes, but is not limited to, the following:
  • Financial information
  • Operational information
  • Client information
  • Information relating to communication technologies
  • Marketing information
  • Communications and correspondence
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    CestaSoft will, when collecting your personal information, take reasonable steps to notify you or ensure that you are aware of the purpose for which your personal information is being collected and how your personal information is used and disclos

    Disclosure of personal information

    CestaSoft will not sell or share your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by CestaSoft will only be in connection with the provision of our services and/or products.

    Accessing and processing of personal information

    Your personal information is processed in South Africa and securely stored by a third-party industry leader in Cloud storage and all the required governance and compliance practises are implemented to ensure that the information is reasonably protected from theft, misuse and loss through unauthorized access, modification or disclosure.

    Maintaining the quality of personal information

    It is an important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information, we have is inaccurate, please advise us as soon as practicable so that we can update our records and ensure we can continue to provide quality services to you.

    Security of personal information

    CestaSoft is committed to protecting your personal information from accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure by using a combination of physical, administrative and technical safeguards and contractually requiring that third parties to whom we disclose your personal information do the same. It is however important to note that security cannot be guaranteed.

    Retaining your personal information

    We will retain your personal information for as long as is necessary to fulfil the purpose for which it was collected unless a longer retention period is required to comply with legal obligations, resolve disputes, protect our assets, or enforce agreements. The criteria we use to determine retention periods include whether:
  • we are under a legal, contractual or other obligation to retain personal information, or as part of an investigation or for litigation purposes.
  • personal information is needed to maintain accurate business and financial records.
  • there are automated means to enable you to access and delete your personal information at any time.s
  • you have consented to us retaining your personal information for a longer retention period, in which case, we will retain personal data in line with your consent.
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    Website visitors

    Our corporate website www.cestasoft.co.za does not collect any data on the site and we only use a web cookie to store the map location at the bottom of the page. Personal information is only collected when a user chooses to interact with CestaSoft through the “Contact Us” section on the page, and that information will be handled as documented in this policy.

    Contact information with regards to privacy concerns

    Please contact CestaSoft if you wish to seek access to any personal information that we hold about you, if you wish to have your personal information corrected, or if you have a complaint about the way that we have handled your personal information.

    Requests can be addressed to Palesa Methula, HR, CestaSoft Solutions Pty Ltd at

    palesa.methula@cestasoft.co.za